Terms of Service

1. Acceptance of Terms

By accessing this website, a person agrees to use it lawfully and in accordance with these terms. By instructing ERU HYGIENE LIMITED to carry out work, a client accepts these terms unless a separate signed agreement states otherwise. If a person does not accept these terms, that person should not use the website and should not engage the company.

The company may update these terms from time to time. The version in force at the time a service is ordered governs that order, and the current version is always the one published on this page. Continued use of the website after an update indicates acceptance of the revised terms.

2. Definitions

In these terms, the company means ERU HYGIENE LIMITED. The client means the person or organisation that engages the company for services. The website means the pages published at the company domain. Services means the design, supply, installation, commissioning, integration, monitoring, dashboard and calibration work described in a quotation or statement of work.

Systems means the panels, software, readers, controllers, sensors and dashboards supplied or configured by the company. Operational data means the records generated by the systems while they are in service, such as cleaning events, access records and sensor readings. A business day means any day other than a Saturday, a Sunday or a public holiday in the United Kingdom.

3. Scope of Services

The company provides hygiene-critical facility control and monitoring services. These include washdown control panels, hygiene monitoring software, cleanroom access control, CIP system integration, compliance dashboards and sensor calibration services. The precise scope for any engagement is defined in a written quotation or statement of work agreed with the client before work begins.

Where a client requests a change to the agreed scope, the company will assess the change and issue a revised quotation where the change affects cost, time or technical risk. Work on a change proceeds only once the revision is accepted, so that both parties share a clear understanding of what is being delivered.

Any advisory statement made by the company is provided in good faith on the basis of the information available at the time. It does not remove the client responsibility to operate its facility in accordance with the law and with the requirements of its own regulators.

4. Quotations and Orders

A quotation issued by the company is valid for the period stated in the quotation, and if no period is stated it remains valid for thirty days from the date of issue. A quotation is an invitation to place an order and does not itself create a contract. A contract forms when the client accepts the quotation in writing and the company confirms acceptance.

Quotations are based on the information provided by the client, including site conditions, room layouts and existing equipment. If the actual conditions differ materially from those described, the company may adjust the price or the schedule and will explain the reason for the adjustment before proceeding.

Orders are subject to availability of materials and to the lead times advised at the time of order. Where a lead time changes due to circumstances beyond the company control, the company will inform the client promptly and will propose an alternative date.

5. Client Responsibilities

The client agrees to provide accurate information about the facility, to make the relevant areas available for survey and installation, and to nominate a contact who can take decisions during the project. The client is responsible for obtaining any internal approval needed before work begins and for informing the company of any site rule that affects access or working methods.

The client is responsible for the safe operation of its facility and for the conduct of its own staff and visitors. The client remains responsible for compliance with the hygiene standards that apply to its products and processes, and the company services support that compliance rather than replacing the client own obligations.

Where the client provides access tokens, employee lists or other personal data for configuration, the client confirms that it has a lawful basis to do so and that the data is accurate. The company processes that data in line with the Privacy Policy published on this website.

6. Site Access and Safety

The client grants the company reasonable access to the agreed areas during normal working hours, or at other times as arranged. Access must allow the company to survey, install, commission and test the systems without undue interruption, and the client must ensure that any required permits or inductions are arranged in advance.

Both parties will follow the safety rules that apply at the site. The client will inform the company of known hazards, and the company will work in a manner that protects its staff and the client equipment. Where a task cannot be performed safely, the company may suspend that task and will explain what is needed before it can resume.

7. Delivery and Installation

Delivery dates are estimates given in good faith and depend on the availability of materials and on the readiness of the site. Risk in delivered goods passes to the client on delivery, unless the company has agreed in writing to retain responsibility for installation. The client should inspect goods on arrival and report any visible damage promptly.

Installation is carried out by the company or by an approved sub-contractor. The client provides the utilities and the mounting provisions described in the agreed scope, such as power, network connections and suitable fixings. Where the provided provisions differ from the agreed specification, the company may need to revise the schedule.

Any packaging and surplus materials are removed by the company unless the client asks to retain them. The client is responsible for the safe disposal of any waste that is produced by the client own operations during the work.

8. Commissioning and Handover

Commissioning verifies that each system performs as designed and that the systems work together. The company tests panels, software, access control, integration and dashboards individually and then as a stack, so that an event raised by one system is handled correctly by the others. Calibration records are verified as part of the same process.

Handover includes labelling, configuration records, calibration certificates and a written summary of the delivered scope. The company will demonstrate the working systems to the client nominated contact, and the client is encouraged to raise any question during that demonstration so that any issue is resolved before sign-off.

Once the client accepts handover, the responsibility for day to day operation of the systems passes to the client. The company remains available for support in line with any support arrangement agreed as part of the engagement.

9. Fees and Payment

Fees are set out in the accepted quotation and may include the supply of equipment, engineering time, commissioning, calibration and support. Unless the quotation states otherwise, invoices are payable within thirty days of the invoice date, and all amounts are exclusive of any applicable taxes, which are added where required by law.

Where an engagement runs over several phases, the company may invoice at agreed milestones. Late payment may attract interest as permitted by law, and the company may suspend work where an invoice remains unpaid after a reminder has been issued and a further reasonable period has passed.

A client who disputes an invoice should raise the dispute promptly and pay any undisputed portion. The parties will work to resolve the disputed portion in good faith, and the dispute will not delay the undisputed element of the payment.

10. Calibration Terms

Calibration services verify sensors against a traceable reference and record the result. The company will schedule calibration visits in line with the agreed plan and will issue certificates for each verified sensor. A sensor that falls outside its specified tolerance is reported, and the client is advised on correction or replacement.

Calibration certificates describe the condition of a sensor at the time of the visit. They do not guarantee that a sensor will remain within tolerance between visits, and the client should report any unusual reading so that an additional verification can be arranged. The accuracy of a calibration depends on the sensor being correctly installed and used.

Where a client operates its own calibration programme and asks the company to verify results, the company will do so on the basis of the records provided and will note any limitation in the resulting report.

11. Software Terms

Where the company supplies hygiene monitoring software, compliance dashboards or configuration tools, the client receives a right to use those tools for the agreed purpose. The right is non-transferable unless the company agrees otherwise in writing, and it does not transfer ownership of the software itself.

The client agrees not to copy, modify, reverse engineer or redistribute the software beyond the scope of the agreed right, except where such restriction is not permitted by law. The client is responsible for keeping its credentials secure and for the acts of its users within the system.

The company may issue updates that improve reliability or security. Where an update changes the way a system behaves, the company will explain the change and will provide guidance so that the client can adapt its procedures.

12. Operational Data

Operational data generated by the systems, such as cleaning events, access records, sensor readings and sign-offs, belongs to the client. The company processes that data to deliver the service, to support the audit trail and to assist the client in meeting its own obligations. The company does not use client operational data for its own commercial purposes.

The company applies appropriate security to the data and keeps it for the period agreed with the client or as required by law. At the end of an engagement, the client may ask for the data to be returned in a usable format and for the recorded copies to be deleted, subject to any legal retention requirement.

Where the systems record information about identified people, the client is responsible for informing those people and for the lawful basis of that processing, in line with the Privacy Policy on this website.

13. Warranty

The company warrants that the work carried out by its staff will be performed with reasonable skill and care and that supplied equipment will conform to the agreed specification at the time of handover. The warranty period for workmanship is twelve months from handover unless the quotation states a different period.

The warranty does not cover damage caused by misuse, by unauthorised modification, by neglect, by incorrect power or by normal wear. Consumable items and sensors subject to expected drift are covered for manufacturing defects rather than for the natural change in their readings over time.

A warranty claim should be reported promptly with a description of the concern and any relevant records. The company will investigate and, where the claim is valid, will repair or replace the affected item or redo the affected work at no additional charge.

14. Limitation of Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded. Subject to that, the company liability is limited to the total fees paid by the client for the service giving rise to the claim.

The company is not liable for indirect or consequential losses, for lost profit, for lost production or for losses that arise from the client own failure to operate or maintain the systems in line with the guidance provided. The company is not responsible for the acts of third parties that the client chooses to engage independently.

The client is responsible for the consequences of decisions it takes on the basis of information shown by the systems, and the systems are intended to support qualified judgement rather than to replace it.

15. Intellectual Property

All intellectual property in the company software, designs, documentation and method remains the property of ERU HYGIENE LIMITED. The client receives the rights expressly granted in the engagement and no others. Nothing in these terms transfers ownership of the company intellectual property.

The client retains ownership of its own data, drawings and process information. Where the client provides such material to the company, the client grants the company a limited right to use it for the purpose of delivering the agreed services, and the company will keep it confidential.

Documentation provided to the client may be used for the operation, maintenance and audit of the delivered systems, and may not be republished or sold without the company written permission.

16. Confidentiality

Each party will keep confidential the non-public information of the other party that it receives in the course of an engagement. This obligation covers technical details, site information, process data and commercial terms. The obligation continues after the engagement ends and applies to staff and sub-contractors who are given access to the information.

Confidential information may be disclosed where the law requires it or where disclosure is necessary to protect a legal right, provided that the disclosure is limited to what is required. Information that is already public, or that becomes public without a breach, is not covered by this obligation.

The company may refer to the type of work it has performed in general terms, but it will not identify a client or disclose a client process without the client consent.

17. Termination

Either party may terminate an engagement in accordance with the terms of the agreed contract. Where no specific notice period is stated, a reasonable period of written notice is required so that work in progress can be brought to a safe stopping point and the parties can settle any amounts owed.

The company may suspend or terminate work where a client fails to pay, where a client requests work that is unlawful or unsafe, or where continued work would breach a legal requirement. On termination, the client pays for work performed and for materials ordered up to the date of termination.

On termination, the company will return or delete client data in line with the agreed arrangements, and will provide any handover information that is reasonably needed for the safe operation of installed systems.

18. Force Majeure

Neither party is liable for a failure to perform that is caused by an event beyond its reasonable control, such as a natural disaster, a widespread utility failure, an epidemic, a strike or an act of government. The affected party will notify the other promptly and will take reasonable steps to reduce the effect of the event.

If such an event continues for a prolonged period, either party may terminate the affected part of the engagement and settle the amounts owed for work already performed. The parties will cooperate to resume work when the event has passed.

19. Governing Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute, unless the parties agree in writing on another forum. Before starting formal proceedings, the parties will attempt to resolve a dispute through good faith discussion.

If any provision of these terms is found to be unenforceable, the remaining provisions continue in force, and the unenforceable provision is replaced by one that achieves the same purpose so far as the law allows.

These terms, together with any signed contract or statement of work, form the entire agreement between the parties on the matters they cover and replace any earlier understanding on those matters.

20. How to Contact Us

Questions about these terms may be sent to ERU HYGIENE LIMITED at the registered address 45 Oldway Lane, Slough - SL1 5LA, United Kingdom (GB). The company may also be contacted by email at digital@eruhygiene.hair or by telephone on +14019223701.

Please include the name under which any order or enquiry was placed and the approximate date, so that the relevant records can be located quickly. The company welcomes the opportunity to answer a question before it becomes a dispute.

These terms are maintained by ERU HYGIENE LIMITED and apply to the use of this website and to the services described on it. We are committed to delivering hygiene-critical systems with the discipline that the name ERU Hygiene implies.